Data & Account Requests

Individual account information

Where self-service account controls are available, you can use them to update certain profile or login information. You can also email privacy@mychildlink.com to request access to, correction of or deletion of information yHere controls about your ChildLink account. We may need to verify your identity before completing a request.

Records controlled by a childcare organization

Child, family, staff, attendance, schedule, billing, subsidy, message, photo, health and other operational records are generally controlled by the Customer Organization that uses ChildLink. If your request concerns one of those records, contact the applicable childcare center or organization first. yHere may refer your request to or coordinate with that organization.

Deleting a login is different from deleting organization records

Deleting an individual ChildLink login does not automatically erase records that a Customer Organization needs to maintain. Organization-owned records may be retained by the organization or yHere on its behalf for operational, licensing, accounting, security or other legal reasons. Where technically and legally appropriate, direct identifiers may be removed or records may be deleted once the applicable retention requirement ends.

Customer Organization export and cancellation

Customer Organizations should export records they need before or shortly after ending their ChildLink subscription. ChildLink organization data may remain recoverable for up to 90 days after termination to support export, recovery and orderly closure. After that period, yHere deletes the organization’s data from active production systems, subject to backups, legal holds, security and fraud records, and records yHere must retain for legal, tax or accounting purposes.

Shared yHere identity

Where yHere shared identity features are enabled, a single person/account record may support access to more than one participating yHere service or Customer Organization. Deleting or changing a shared account-level field may affect access or profile information across those participating services, while each organization’s records and permissions remain separate. We will explain the effect of a request when this applies.

How to submit a request

Email privacy@mychildlink.com and describe the request and the ChildLink organization involved, if any. Depending on applicable law, you may have rights to access, correct, delete or obtain a portable copy of certain personal information, or to exercise other privacy choices.

Mail:
yHere, Inc.
141 West 4th Street
Chuluota, Florida 32766
United States

For more information, see the ChildLink Privacy Policy.