The questions we’d ask, too.
ChildLink is designed to cover the everyday work a child care center expects from its management software—and to connect that work in ways that reduce repetition and make the system more useful.
Start with what matters.
We don’t believe the best way to understand ChildLink is a wall of screenshots or a hundred-item feature checklist. These answers cover the practical questions first. For the workflow details, a live demo is the fastest way to see the difference.
Does ChildLink include the standard features found in other child care management systems?
Yes. ChildLink includes the core capabilities centers expect from modern child care management software, including family and enrollment information, attendance and schedules, classrooms and staffing, billing and payments, communication, reporting, and subsidy-related workflows.
Those capabilities are important, but they are not the reason we built ChildLink. Our focus is on how the pieces connect and how much of the repetitive administrative work the system can carry forward for you.
Why don’t you show every feature or every screen on the website?
It is intentional. Most established child care management systems already do a good job of showing what a typical CCMS contains. ChildLink covers the expected fundamentals too, but a long catalog of familiar screens does not explain what makes the platform different.
We would rather show you the workflows, connections and automation in a live demonstration, while still answering any feature-specific question you have.
What makes ChildLink different?
ChildLink was shaped by both software-development experience and hands-on child care operations. That changes the way the product is designed. Instead of treating attendance, schedules, families, staffing, billing, payments and subsidies as unrelated modules, ChildLink is built around the relationships between them.
The goal is simple: information should move where it is needed, and the software should do more of the administrative work instead of asking your team to repeat it.
Who is ChildLink designed for?
ChildLink is designed for U.S. child care organizations and the adults who operate and interact with them, including owners, authorized administrators, directors, teachers and staff, and parents or guardians where the center enables parent access.
Children do not create or use ChildLink login accounts.
Does ChildLink support subsidized child care?
Yes. Subsidy-related workflows are a core part of how ChildLink is being designed. We recognize that subsidized care affects schedules, payer relationships, billing and center operations, so it should not feel like a disconnected add-on inside the system.
How do HereNow and GovLink work with ChildLink?
HereNow and GovLink are separate yHere products that may be used as optional integrations with ChildLink. When enabled, they can support related workflows without turning every yHere product into one application or one set of permissions.
Each product may have its own terms, privacy notices and feature-specific requirements.
How are payments and bank connections handled?
ChildLink uses Stripe for card and ACH payment workflows. Plaid is used for authorized financial-account connections for Customer Organizations. Those providers collect and store the sensitive payment or bank-connection information they need to provide their services; ChildLink does not intentionally store full payment-card numbers, online-banking passwords or bank credentials in its application databases.
How does ChildLink approach privacy and security?
ChildLink separates a person’s identity from the organization-specific records and permissions that belong to each center. A shared identity does not create shared access between organizations.
We use role-based access controls, authenticated services, encrypted transport and established infrastructure and service providers. You can review our Privacy Policy and Subprocessor List for more detail.
What happens to a center’s data if it stops using ChildLink?
Customer Organizations can request an export of their data. After termination, organization data may remain recoverable for up to 90 days and is then deleted from active production systems, subject to backups, legal holds and records that must be retained for legal, accounting, fraud-prevention or security purposes.
More detail is available on our Data & Account Requests page.
Is ChildLink only for Florida centers?
Florida is ChildLink’s first market. The platform is being built for U.S. child care organizations, with expansion to additional states planned as the product grows.
Can we move to ChildLink from another child care management system?
We can discuss migration as part of onboarding. What can be imported depends on the system you are leaving, the data it can export and the quality and format of that data. We would rather evaluate the real migration with you than promise a one-size-fits-all conversion.
What is the best way to see ChildLink?
Request a personal demo. Tell us a little about your center and the areas that take the most time today, and we can focus the conversation on the workflows that matter to you instead of walking through a generic feature tour.
Still have a question?
Bring it to the demo. We’ll show you how ChildLink handles the work that matters to your center.