Delete Your ChildLink Account

ChildLink is a product of yHere, Inc. You can request permanent deletion of your ChildLink login account at any time.

Delete your account in the ChildLink app

If you can access the ChildLink app, you can start the deletion process directly in the app:

1. Open ChildLink.
2. Go to Account Settings.
3. Select Delete Account.
4. Follow the on-screen instructions to confirm your request.

Request deletion without the app

If you no longer have access to the ChildLink app, email support@mychildlink.com with the subject Account Deletion Request.

Please send the request from the email address associated with your ChildLink account when possible. We may need to verify your identity before completing the request.

Account data that is deleted

When your ChildLink login account is deleted, account-level information controlled by yHere and associated with that login is scheduled for deletion. Depending on the features you used, this may include:

• your account profile information, such as your name, email address and phone number;
• authentication identifiers and sign-in provider information;
• email-verification, multi-factor authentication and account security settings;
• device registrations associated with your account; and
• other account-level information that is no longer needed to provide or secure your ChildLink login.

Data that may be kept

Deleting your individual ChildLink login does not automatically delete records controlled by a childcare center, school or other Customer Organization. Child, family, staff, attendance, schedule, billing, subsidy, message, photo, health, document, audit and other operational records may need to be retained by the applicable organization for operational, licensing, accounting, security or legal reasons.

yHere may also retain limited records when necessary for security, fraud prevention, legal compliance, tax or accounting obligations, dispute resolution or a legal hold.

90-day retention period

Account information scheduled for deletion may remain in active systems, recovery systems or backups for up to 90 days after your account deletion request while deletion and normal backup-retention processes are completed. Information that must be kept for a legal, security, tax, accounting or Customer Organization record-retention requirement may be retained longer when required for that purpose.

Questions

For help with an account deletion request, contact support@mychildlink.com.

For more information about how ChildLink handles personal information, see the ChildLink Privacy Policy and Data & Account Requests.